Stakeholder Engagement
Listening, participation and dialogue with stakeholders
Stakeholder engagement is the main lever for monitoring and managing the quality of relationships and is fundamental to the formulation of our Group's organisational policies and strategies.
It is crucial to gain an in-depth understanding of emerging trends (critical issues and opportunities) in the context in which we operate, in order to accurately identify the issues on which to invest as a priority and respond to the expectations of key stakeholders.
For Sesa, value creation must be long-term oriented and benefit all stakeholders. To this end, we consider stakeholders to be all parties who have an interest – implicit or explicit – in the Group's activities, as they are influenced by them.
Identified stakeholders and main channels for listening and discussion set up by the Group:
| Stakeholders | Dialogue modes |
|---|---|
| Employees |
Group welfare programmes HR Support and communication platforms Work-life balance programmes Engagement initiatives on issues of ethics and organisational culture Skills development and career development programmes Organisational climate enhancement and improvement programmes |
| Financial Community |
Regular and transparent disclosure of financial information Investor Relations platform dedicated to investor relations Best practice in drafting and publishing information Shareholders’ Meetings Regular meetings with analysts and investors Dedicated bilingual section on the website |
| Partners |
Roadshows with sales networks and operators National and local meetings and conventions Workshop Dedicated communication channels (web, mailing, social) Qualification and evaluation Processes |
| Customers |
Monitoring customer satisfaction levels through direct and proactive engagement Communication channels dedicated to customers (web, mailing) Social network Newsletter |
| Community |
Participation in multi-stakeholder tables Meetings with representatives of institutions and associations Corporate contact points dedicated to media and institutional relations (Head of institutional relations) Events organisation Partnerships with local authorities for the organisation of sports and philanthropic events |
| Environment |
Meetings with Human Resources Dedicated communication channels (web, mailing) Workshop Engagement initiatives on environmental issues Meetings with stakeholders Sustainability Team ESG Ratings |
Our Group is committed to creating, strengthening and expanding its several relationships with stakeholders to ensure they have the widest possible opportunities for listening and dialogue. The criteria for engaging with stakeholders outlined above are geared towards inclusion, transparency, fairness, attention to ethical, environmental and social issues, and consistency with the Group's activities. The dialogue is based on the principles of inclusiveness, materiality and responsiveness set out in AccountAbility1000 in order to address and respond to issues and impacts in a responsible way.
Mapping of Sesa Group stakeholders, organised by category:
Human resources are a fundamental asset of the Sesa Group, as well as the most important stakeholder in terms of value creation and distribution. The skills and specialisations of human capital are the basis of the Group’s ability to offer innovative technological and digital solutions to support businesses and organisations. The Sesa Group promotes programmes and activities to develop professionalism and diversity and improve the well-being and quality of working life of its human resources, applying distinctive values such as integrity, fairness, attention to people, inclusion and sustainability, which guide the Group’s strategy in human capital management. Human Resources are the stakeholders who continue to benefit most from the wealth created by the Group, accounting for over 60% of the total.
The Investor Relations department manages communications with the financial community, interacting on an ongoing basis with various stakeholders and providing transparent and timely information. It acts as the point of contact for interested parties wishing to establish or continue a dialogue with Sesa, and assesses the involvement of other specialist departments on the basis of requests received from time to time. We guarantee constant, timely and transparent interaction with the financial community, using both ordinary channels for disseminating information to the market and confidential channels for dialogue between interested parties and the company.
We have always promoted social initiatives and projects. For us, it is important to focus not only on economic and financial management, but also on people and the social needs of the communities in which we operate. The development of activities with social purposes is a common heritage of the entire Group.
We believe it is essential to establish a relationship of trust with our customers, based on principles of fairness and transparency. The creation of sustainable value is expressed in our relationships with customers, businesses and organisations based on continuous processes of collaborative dialogue.
We develop technological solutions and advanced digital services in partnership with leading international vendors in the sector, targeting key Italian economic districts and European manufacturing hubs, supporting customers in their innovation and business development journeys. We pay particular attention to dialogue with our suppliers and the sharing of best practices, both on technical aspects related to business activities and on aspects aimed at promoting responsible behaviour. We believe that transparent and constant dialogue is the basis of any relationship based on trust, an essential element for promoting joint growth, fruitful collaboration and mutual satisfaction.
Relations with institutions involve both economic aspects (payment of taxes and duties) and social aspects (relations with local and international institutions, sector authorities, professional and institutional collaborations, etc.), in accordance with current legislation and the Group’s Code of Ethics.Public institutions are partners in the implementation of initiatives that generate positive effects on the local area and on citizens’ quality of life, not least because of the essential nature of the services provided by the Group and their impact on communities. The partnership between Sesa and institutions aims to implement initiatives for the development of the local area and promote a growth model based on the sustainable use of resources.
We believe in nurturing talent. That is why we value education and collaborate with schools and universities through innovative teaching methods and projects dedicated to young people. We contribute to the promotion and dissemination of digital skills, particularly in the economic sphere, mainly through ongoing collaboration with universities, economic organisations and training institutes.
Aware of and committed to the fight against climate change affecting our planet, we are sensitive to the issue of protecting the environment as a resource for the well-being of humanity, committing ourselves to operating in accordance with environmental protection principles, in line with the principles of sustainable development. We believe in the urgent need to reconcile economic growth with balanced value creation for the benefit of all stakeholders and the protection of the environment and future generations.
Aware of our social role, we have embarked on a path aimed at orienting the organisation and its business activities in the direction defined by the 17 SDGs. The development of the industrial development plan and the ESG objectives coexist and are interconnected in order to make a concrete contribution to the achievement of the Sustainable Development Goals defined by the United Nations.
With this in mind, the Group’s policies and practices are aligned with the International Charter of Human Rights, including the United Nations (UN) Universal Declaration of Human Rights, the fundamental conventions of the International Labour Organisation (ILO), the Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises, and the Ten Principles of the United Nations Global Compact.